The role and performance measurement of after-sales in the durable consumer goods industries: an empirical study

Author： Saccani N.   Songini L.   Gaiardelli P.  

Publisher： Emerald Group Publishing Ltd

ISSN： 1741-0401

Source： International Journal of Productivity and Performance Management, Vol.55, Iss.3-4, 2006-04, pp. : 259-283

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