Best practice in the car after-sales service: An empirical study of Ford, Toyota, Nissan and Fiat in Germany ‐ Part II

Author: Ehinlanwo Olajide Omotuyi   Zairi Mohamed  

Publisher: Emerald Group Publishing Ltd

ISSN: 1463-7154

Source: Business Process Management Journal, Vol.2, Iss.3, 1996-03, pp. : 39-53

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Abstract