Author: Kumar Sameer Choe David Venkataramani Shiv
Publisher: Emerald Group Publishing Ltd
ISSN: 1741-0401
Source: International Journal of Productivity and Performance Management, Vol.62, Iss.1, 2012-11, pp. : 85-109
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
Achieving Customer Satisfaction through Logistics Excellence
By Kearney A.T.
Managing Service Quality, Vol. 4, Iss. 2, 1994-02 ,pp. :
The role of customer satisfaction in achieving business excellence
Total Quality Management, Vol. 12, Iss. 7-8, 2001-12 ,pp. :
Winning customer ownership - the Jaeger service excellence story
By Duffin Doug
Managing Service Quality, Vol. 7, Iss. 2, 1997-02 ,pp. :