Service quality and turnover intentions as perceived by employees: Antecedents and consequences

By Slåtten Terje   Svensson Göran   Sværi Sander  

Personnel Review, Vol. 40, Iss. 2, 2011-02 ,pp. : 205-221

Emerald Group Publishing Ltd

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Participative customers as partial employees and service provider workload

By Hsieh An-Tien   Yen Chang-Hua   Chin Ko-Chien  

International Journal of Service Industry Management, Vol. 15, Iss. 2, 2004-02 ,pp. : 187-199

Emerald Group Publishing Ltd

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Perceived service quality: Analyzing relationships among employees, customers, and financial performance

By Yoo Dong Kyoon   Park Jeong Ah  

International Journal of Quality & Reliability Management, Vol. 24, Iss. 9, 2007-10 ,pp. : 908-926

Emerald Group Publishing Ltd

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When temporary employees are perceived as threatening: antecedents and consequences

By Hippel Courtney von   Kalokerinos Elise K.  

Leadership and Organization Development Journal, Vol. 33, Iss. 2, 2012-03 ,pp. : 200-216

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Service quality in a public agency: same expectations but different perceptions by employees, managers, and customers

By Gowan M.   Seymour  

Journal of Quality Management, Vol. 6, Iss. 2, 2001-03 ,pp. : 275-291

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