Investigating the different approaches to importance–performance analysis

By Feng Mengying   Mangan John   Wong Chee   Xu Maozeng   Lalwani Chandra  

The Service Industries Journal, Vol. 34, Iss. 12, 2014-09 ,pp. : 1021-1041

Routledge Ltd

Access to resources Recommend Favorite

Importance-performance analysis revisited: the role of the factor structure of customer satisfaction

By Matzler Kurt  

The Service Industries Journal, Vol. 23, Iss. 2, 2003-03 ,pp. : 112-129

Routledge Ltd

Access to resources Recommend Favorite

Modelling a port logistics process using the structured analysis and design technique

By Roh Hong-Seung  

International Journal of Logistics, Vol. 10, Iss. 3, 2007-09 ,pp. : 283-302

Taylor & Francis Ltd

Access to resources Recommend Favorite

Analysis of the performance of supply chains configurations using multi-agent systems

By Medini Khaled   Rabénasolo Besoa  

International Journal of Logistics, Vol. 17, Iss. 6, 2014-11 ,pp. : 441-458

Taylor & Francis Ltd

Access to resources Recommend Favorite

Performance of structural change indices: analysis using real and simulated data

By Driver Ciaran   Saw Chit-Wei  

Applied Economics Letters, Vol. 3, Iss. 3, 1996-03 ,pp. : 187-188

Routledge Ltd

Access to resources Recommend Favorite