Knowledge of Inter-customer Relations as a Source of Value Creation and Commitment in Financial Service Firm's Intermediation

Author： Eriksson Kent   Fjeldstad øystein D.   Sasson Amir  

Publisher： Routledge Ltd

ISSN： 0264-2069

Source： The Service Industries Journal, Vol.27, Iss.5, 2007-07, pp. : 563-582

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