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The Service Industries Journal, Vol. 32, Iss. 1, 2012-01 ,pp. : 59-82

Routledge Ltd

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The moderating role of switching barriers on customer loyalty in the life insurance industry

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The Service Industries Journal, Vol. 29, Iss. 8, 2009-01 ,pp. : 1105-1123

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The role of service innovation and customer experience in ethnic restaurants

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An integrated model of customer loyalty: an empirical examination in retailing practice

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Strengthening the Quality-Loyalty Linkage: The Role of Customer Orientation and Interpersonal Relationship

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The Service Industries Journal, Vol. 27, Iss. 4, 2007-06 ,pp. : 471-494

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