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The Service Industries Journal, Vol. 29, Iss. 2, 2009-02 ,pp. : 111-125

Routledge Ltd

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Public service quality and customer satisfaction: exploring the attributes of service quality in the public sector

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The Service Industries Journal, Vol. 29, Iss. 11, 2009-01 ,pp. : 1491-1512

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The Service Industries Journal, Vol. 32, Iss. 1, 2012-01 ,pp. : 17-36

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