The effect of multi-channel service quality on mobile customer loyalty in an online-and-mobile retail context

By Lin Hsin-Hui  

The Service Industries Journal, Vol. 32, Iss. 11, 2012-08 ,pp. : 1865-1882

Routledge Ltd

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Trust as a key factor in successful relationships between consumers and retail service providers

By Casielles Rodolfo Váquez   Álvarez Leticia Suárez   Martín Ana María Díaz  

The Service Industries Journal, Vol. 25, Iss. 1, 2005-01 ,pp. : 83-101

Routledge Ltd

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Gender differences in consumer evaluations of service quality: self-service kiosks in retail

By Lee Hyun-Joo  

The Service Industries Journal, Vol. 33, Iss. 2, 2013-02 ,pp. : 248-265

Routledge Ltd

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Does incentive regulation 'cause' degradation of retail telephone service quality?

By Banerjee A.  

Information Economics and Policy, Vol. 15, Iss. 2, 2003-06 ,pp. : 243-269

Elsevier

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The impact of high-performance work systems in the health-care industry: employee reactions, service quality, customer satisfaction, and customer loyalty

By Lee Sang M.  

The Service Industries Journal, Vol. 32, Iss. 1, 2012-01 ,pp. : 17-36

Routledge Ltd

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