Designing a new service in a university language centre

ISSN： 1598-2688

Source： Asian Journal on Quality, Vol.13, Iss.3, 2012-11, pp. : 234-249

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Antecedents to service quality in a service centre environment

By Jr. Kenneth W. Green Rudolph Leah Stark Carl

International Journal of Services and Standards, Vol. 4, Iss. 2, 2008-01 ,pp. : 167-181

Inderscience Publishers

Access to resources Recommend Favorite

Designing the service guarantee: unconditional or specific?

By McDougall Gordon H.G. Levesque Terrence VanderPlaat Peter

Journal of Services Marketing, Vol. 12, Iss. 4, 1998-04 ,pp. : 278-293

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Common mistakes in designing and implementing service guarantees

By McColl Rod Mattsson Jan

Journal of Services Marketing, Vol. 25, Iss. 6, 2011-09 ,pp. : 451-461

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Assessing service climate at an Australian university

By Brenders David A Hope Peter Ninnan Abraham

Asia Pacific Journal of Marketing and Logistics, Vol. 11, Iss. 1, 1999-01 ,pp. : 28-48

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Linking quality improvement with patient satisfaction: a study of a health service centre

By Tam Jackie L.M.

Marketing Intelligence & Planning, Vol. 25, Iss. 7, 2007-10 ,pp. : 732-745

Emerald Group Publishing Ltd

Access to resources Recommend Favorite