User goals in technology-based self-service systems

ISSN： 1741-878X

Source： International Journal of Technology Marketing, Vol.8, Iss.3, 2013-07, pp. : 287-303

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Technology-Based Self-Service and Its Impact on Customer Productivity

By Kim Taehee Kim Min Cheol Moon Geewoon Chang Kyungro

Services Marketing Quarterly, Vol. 35, Iss. 3, 2014-07 ,pp. : 255-269

Routledge Ltd

Access to resources Recommend Favorite

Mandatory use of technology-based self-service: does expertise help or hurt?

By ReindersMachiel J.Wageningen University and Research Centre Agricultural Economics Research Institute The Hague The Netherlands. FrambachRuudDepartment of Marketing VU University Amsterdam Amsterdam Netherlands KleijnenMirellaDepartment of Marketing VU University Amsterdam Amsterdam Netherlands

European Journal of Marketing, Vol. 49, Iss. 1-2, 2015-02 ,pp. : 190-211

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Knowledge transfer in enterprise information technology support using web-based self-service systems

By Cooper Vanessa Lichtenstein Sharman Smith Ross

International Journal of Technology Marketing, Vol. 1, Iss. 2, 2006-02 ,pp. : 145-170

Inderscience Publishers

Access to resources Recommend Favorite

Adopting self-service technology to do more with less

By Hilton Toni Hughes Tim Little Ed Marandi Ebi

Journal of Services Marketing, Vol. 27, Iss. 1, 2013-02 ,pp. : 3-12

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Self-service technology adoption: comparing three technologies

By Curran James M Meuter Matthew L

Journal of Services Marketing, Vol. 19, Iss. 2, 2005-02 ,pp. : 103-113

Emerald Group Publishing Ltd

Access to resources Recommend Favorite