Retail store layout characteristics as a mechanism for enhancing customer relationships in a retail website environment

Author： Martin Craig A.   Gillenson Mark L.   Bush Robert P.   Sherrell Daniel L.  

Publisher： Inderscience Publishers

ISSN： 1477-5212

Source： International Journal of Internet Marketing and Advertising, Vol.1, Iss.4, 2005-02, pp. : 413-430

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