Impact of complaint management on repurchase intention of consumer technologies: employing the justice theory lens

Author： Jha Sanjeev   Sangareddy Sridhar R. Papagari   Desouza Kevin C.   Seo DongBack   Ye Chen  

Publisher： Inderscience Publishers

ISSN： 1477-9056

Source： International Journal of Product Development, Vol.12, Iss.3-4, 2010-11, pp. : 352-371

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