Service quality measurement and its implications: a case study of Vishal Mega Mart

Author： Singh Harvinder   Chadha S.K.   Rishi Bikramjit  

Publisher： Inderscience Publishers

ISSN： 1740-8849

Source： International Journal of Services and Standards, Vol.6, Iss.2, 2010-10, pp. : 150-169

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