A research framework using SERVQUAL instrument to analyse the quality of services provided by private institutions of higher learning in Malaysia

Author： Ramaiyah Arivalan Jayaprakash Jeya Chandra Malar Zain Ahmad Nurulazam Md.

Publisher： Inderscience Publishers

ISSN： 1741-5357

Source： International Journal of Value Chain Management, Vol.3, Iss.4, 2010-02, pp. : 335-345

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