Design and development of modified service failure mode and effects analysis model

Author： Jegadheesan C.   Arunachalam V.P.   Devadasan S.R.   Srinivasan P.S.S.  

Publisher： Inderscience Publishers

ISSN： 1744-2370

Source： International Journal of Services and Operations Management, Vol.3, Iss.1, 2006-11, pp. : 111-126

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