Evaluating the quality of delivered systems: a framework and instrument

ISSN： 1746-0972

Source： International Journal of Business Information Systems, Vol.2, Iss.2, 2006-12, pp. : 127-148

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Framework for evaluating performance and quality improvement in hospitals

By Chow-Chua Clare Goh Mark

Managing Service Quality, Vol. 12, Iss. 1, 2002-02 ,pp. : 54-66

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Quality information systems: a unifying framework

By Zahedi Fatemeh (Mariam)

International Journal of Technology Management, Vol. 16, Iss. 4-5, 1998-07 ,pp. : 446-465

Inderscience Publishers

Access to resources Recommend Favorite

A service quality framework for Web-based information systems

By Tan K.C. Xie M Li Y.N.

The TQM Magazine, Vol. 15, Iss. 3, 2003-03 ,pp. : 164-172

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

A research framework using SERVQUAL instrument to analyse the quality of services provided by private institutions of higher learning in Malaysia

By Ramaiyah Arivalan Jayaprakash Jeya Chandra Malar Zain Ahmad Nurulazam Md.

International Journal of Value Chain Management, Vol. 3, Iss. 4, 2010-02 ,pp. : 335-345

Inderscience Publishers

Access to resources Recommend Favorite

Service analytics framework for web-delivered services

By Tian Chun Hua Cao Rong Zeng Zhang Hao Li Feng Ding Wei Ray Bonnie

International Journal of Services Operations and Informatics, Vol. 4, Iss. 4, 2009-11 ,pp. : 317-332

Inderscience Publishers

Access to resources Recommend Favorite