Implementation of DMAIC methodology in supply chains to reduce customer end-rejections: a case study in an Indian SME

Author： Senthilkumar T. Karthi S. Devadasan S.R. Sivaram N.M. Sreenivasa C.G. Murugesh R.

ISSN： 1746-6474

Source： International Journal of Productivity and Quality Management, Vol.10, Iss.3, 2012-08, pp. : 388-409

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