The combined application of Quality Function Deployment and Pareto analysis for hotel services improvement

Author: Oke S.A.   Ofiabulu C.E.   Banjo A.A.   Akanbi O.G.   Oyawale F.A.  

Publisher: Inderscience Publishers

ISSN: 1746-6474

Source: International Journal of Productivity and Quality Management, Vol.3, Iss.2, 2008-01, pp. : 241-262

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Abstract