Managing sales return in dual sales channel: its product substitution and return channel analysis

Author: Widodo Erwin   Takahashi Katsuhiko   Morikawa Katsumi   Pujawan I. Nyoman   Santosa Budi  

Publisher: Inderscience Publishers

ISSN: 1748-5037

Source: International Journal of Industrial and Systems Engineering, Vol.9, Iss.1, 2011-09, pp. : 67-97

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Abstract