Importance-performance analysis of UK and US bank customer perceptions of service delivery technologies

Author: Joseph Mathew   Allbright David   Stone George   Sekhon Yasmin   Tinson Julie  

Publisher: Inderscience Publishers

ISSN: 1460-6712

Source: International Journal of Financial Services Management, Vol.1, Iss.1, 2005-10, pp. : 66-88

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Abstract