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Author: Cheng E.W.L. Li H. Love P.E.D. Irani Z.
Publisher: Inderscience Publishers
ISSN: 1460-6720
Source: International Journal of Services Technology and Management, Vol.3, Iss.1, 2003-07, pp. : 125-138
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Abstract
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A generic conceptual framework of interactive service quality
Managing Service Quality, Vol. 13, Iss. 4, 2003-07 ,pp. :
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