Perceived quality, satisfaction and customer loyalty: an empirical study in the mobile phones sector in Brazil

Author: Souki Gustavo Quiroga   Filho Cid Goncalves  

Publisher: Inderscience Publishers

ISSN: 1476-1300

Source: International Journal of Internet and Enterprise Management, Vol.5, Iss.4, 2008-08, pp. : 298-312

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