Author: Yang Ching-Nung Chen Ming Yang Laih Chi Shun
Publisher: Inderscience Publishers
ISSN: 1741-539X
Source: International Journal of Services Operations and Informatics, Vol.2, Iss.3, 2007-10, pp. : 267-277
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
Service Excellence - The Role of Information Technology
Managing Service Quality, Vol. 4, Iss. 4, 1994-04 ,pp. :