Service analytics framework for web-delivered services

Author： Tian Chun Hua   Cao Rong Zeng   Zhang Hao   Li Feng   Ding Wei   Ray Bonnie  

Publisher： Inderscience Publishers

ISSN： 1741-539X

Source： International Journal of Services Operations and Informatics, Vol.4, Iss.4, 2009-11, pp. : 317-332

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