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International Journal of Quality & Reliability Management, Vol. 26, Iss. 7, 2009-07 ,pp. : 663-684

Emerald Group Publishing Ltd

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A tool based framework for applying Six Sigma methodology to services and transactional data

By Lall Vinod   Gupta Ashish  

International Journal of Productivity and Quality Management, Vol. 5, Iss. 4, 2010-05 ,pp. : 440-451

Inderscience Publishers

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Developing a Six Sigma framework: perspectives from financial service companies

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International Journal of Quality & Reliability Management, Vol. 30, Iss. 3, 2013-03 ,pp. : 256-279

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Six sigma for service processes

By Antony Jiju  

Business Process Management Journal, Vol. 12, Iss. 2, 2006-03 ,pp. : 234-248

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Improving service quality by capitalising on an integrated Lean Six Sigma methodology

By Su Chao-Ton   Chiang Tai-Lin   Chang Che-Ming  

International Journal of Six Sigma and Competitive Advantage, Vol. 2, Iss. 1, 2006-03 ,pp. : 1-22

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