An empirical study of factors affecting customer loyalty – Taiwan high-speed rail service industry as an example

Author: Liu Chin-Hung   Liao Shih-Kai  

Publisher: Inderscience Publishers

ISSN: 1741-539X

Source: International Journal of Services Operations and Informatics, Vol.5, Iss.2, 2010-01, pp. : 130-157

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Abstract