A customer-service worker relationship model

By Bove Liliana L   Johnson Lester W  

International Journal of Service Industry Management, Vol. 11, Iss. 5, 2000-05 ,pp. : 491-511

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customer relationship management and service delivery

By Kapanen Robert  

International Journal of Services Technology and Management, Vol. 5, Iss. 1, 2004-05 ,pp. : 42-55

Inderscience Publishers

Access to resources Recommend Favorite

Does the rhetoric of customer service match the reality?

By Nicolson Julia   Kemp John   Linnell Paul  

Managing Service Quality, Vol. 6, Iss. 3, 1996-03 ,pp. : 6-9

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Antecedents and consequences of customer-service provider relationship strength

By Ng Sandy  

International Journal of Business Environment, Vol. 5, Iss. 3, 2013-11 ,pp. : 232-251

Inderscience Publishers

Access to resources Recommend Favorite

The impact of customer knowledge and customer relationship management on service quality

By Tseng Shu-Mei   Wu Pin-Hong  

International Journal of Quality and Service Sciences, Vol. 6, Iss. 1, 2014-03 ,pp. : 77-96

Emerald Group Publishing Ltd

Access to resources Recommend Favorite