Customer-oriented financial service personalization

ISSN： 0263-5577

Source： Industrial Management & Data Systems, Vol.105, Iss.1, 2005-01, pp. : 26-44

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

A customer-oriented framework for empowering service employees

By Rafiq Mohammed Ahmed Pervaiz K.

Journal of Services Marketing, Vol. 12, Iss. 5, 1998-10 ,pp. : 379-396

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

A customer-oriented new service development process

By Alam Ian Perry Chad

Journal of Services Marketing, Vol. 16, Iss. 6, 2002-10 ,pp. : 515-534

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Service marketing and subjectivity: the shaping of customer-oriented employees

By Skålén Per

Journal of Marketing Management, Vol. 25, Iss. 7-8, 2009-09 ,pp. : 795-809

Routledge Ltd

Access to resources Recommend Favorite

The influence of social undermining on the service employee's customer-oriented boundary-spanning behavior

By Yoo Jaewon

Journal of Services Marketing, Vol. 27, Iss. 7, 2013-10 ,pp. : 539-550

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The impact of service climate and service provider personality on employees' customer-oriented behavior in a high-contact setting

By Mechinda Panisa Patterson Paul G.

Journal of Services Marketing, Vol. 25, Iss. 2, 2011-04 ,pp. : 101-113

Emerald Group Publishing Ltd

Access to resources Recommend Favorite