Application of the balanced score-card concept to develop a conceptual framework to measure facilities management performance within NHS facilities

By Amaratunga Dilanthi   Haigh Richard   Sarshar Marjan   Baldry David  

International Journal of Health Care Quality Assurance, Vol. 15, Iss. 4, 2002-07 ,pp. : 141-151

Emerald Group Publishing Ltd

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Success factors for implementation of the balanced scorecard in a NHS multi-agency setting

By Radnor Zoe   Lovell Bill  

International Journal of Health Care Quality Assurance, Vol. 16, Iss. 2, 2003-04 ,pp. : 99-108

Emerald Group Publishing Ltd

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Using the balanced scorecard to measure Chinese and Japanese hospital performance

By Chen Xiao-yun   Yamauchi Kazunobu   Kato Ken   Nishimura Akio   Ito Katuski  

International Journal of Health Care Quality Assurance, Vol. 19, Iss. 4, 2006-06 ,pp. : 339-350

Emerald Group Publishing Ltd

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A management approach that drives actions strategically: Balanced scorecard in a mental health trust case study

By Schmidt Stefan   Bateman Ian   Breinlinger-O'Reilly Jochen   Smith Peter  

International Journal of Health Care Quality Assurance, Vol. 19, Iss. 2, 2006-02 ,pp. : 119-135

Emerald Group Publishing Ltd

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Southampton University Hospitals NHS Trust: our approach to performance management

By Mittler Stephen J  

International Journal of Health Care Quality Assurance, Vol. 11, Iss. 4, 1998-04 ,pp. : 134-136

Emerald Group Publishing Ltd

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