Parsimonious measurement of customer satisfaction with personal service and the service setting

Author： Nicholls J.A.F.   Gilbert G Ronald   Roslow Sydney  

Publisher： Emerald Group Publishing Ltd

ISSN： 0736-3761

Source： Journal of Consumer Marketing, Vol.15, Iss.3, 1998-03, pp. : 239-253

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

The impact of customer-to-customer interactions in a high personal contact service setting

By Moore Robert   L. Moore Melissa   Capella Michael  

Journal of Services Marketing, Vol. 19, Iss. 7, 2005-01 ,pp. : 482-491

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Effect of service provider's communication style on customer satisfaction in professional services setting: the moderating role of criticality and service nature

By Webster Cynthia   Sundaram D.S.  

Journal of Services Marketing, Vol. 23, Iss. 2, 2009-04 ,pp. : 103-113

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

TQM and customer satisfaction in Malaysia's service sector

By Sit Wen-Yi   Ooi Keng-Boon   Lin Binshan   Chong Alain Yee-Loong  

Industrial Management & Data Systems, Vol. 109, Iss. 7, 2009-08 ,pp. : 957-975

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customer Satisfaction during the Service Delivery Process

By Danaher Peter J   Mattsson Jan  

European Journal of Marketing, Vol. 28, Iss. 5, 1994-05 ,pp. : 5-16

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The impact of service provider emotional intelligence on customer satisfaction

By Kernbach Sally   S. Schutte Nicola  

Journal of Services Marketing, Vol. 19, Iss. 7, 2005-01 ,pp. : 438-444

Emerald Group Publishing Ltd

Access to resources Recommend Favorite