Recognizing cross-cultural differences in consumer complaint behavior and intentions: an empirical examination

ISSN： 0736-3761

Source： Journal of Consumer Marketing, Vol.18, Iss.1, 2001-01, pp. : 54-75

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Cross-cultural differences in consumer decision-making styles

By Leo Cheryl Bennett Rebekah Härtel Charmine E.J.

Cross Cultural Management, Vol. 12, Iss. 3, 2005-03 ,pp. : 32-62

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Cross-cultural consumer values, needs and purchase behavior

By Kim Jai-Ok Forsythe Sandra Gu Qingliang Moon Sook Jae

Journal of Consumer Marketing, Vol. 19, Iss. 6, 2002-10 ,pp. : 481-502

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

An integrative framework for cross-cultural consumer behavior

By Luna David Gupta Susan Forquer

International Marketing Review, Vol. 18, Iss. 1, 2001-03 ,pp. : 45-69

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Differences in cross-cultural negotiation behavior between industrial product and consumer product firms

By Gulbro Robert Herbig Paul

The Journal of Business and Industrial Marketing, Vol. 10, Iss. 3, 1995-08 ,pp. : 18-28

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

An examination of the cross-cultural differences in service quality: the example of Mexico and the USA

By Herbig Paul Genestre Alain

Journal of Consumer Marketing, Vol. 13, Iss. 3, 1996-03 ,pp. : 43-53

Emerald Group Publishing Ltd

Access to resources Recommend Favorite