Personal interaction and customer relationship management in project business

By Mainela Tuija   Ulkuniemi Pauliina  

The Journal of Business and Industrial Marketing, Vol. 28, Iss. 2, 2013-01 ,pp. : 103-110

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The effect of customer relationship management adoption in business-to-business markets

By Ata U. Zeynep   Toker Aysegul  

The Journal of Business and Industrial Marketing, Vol. 27, Iss. 6, 2012-07 ,pp. : 497-507

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Time and the customer relationship management process: conceptual and methodological insights

By Plakoyiannaki Emmanuella   Saren Michael  

The Journal of Business and Industrial Marketing, Vol. 21, Iss. 4, 2006-06 ,pp. : 218-230

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customer relationship management implementation: An investigation of a scale's generalizability and its relationship with business performance in a developing country context

By Akroush Mamoun N.   Dahiyat Samer E.   Gharaibeh Hesham S.   Abu-Lail Bayan N.  

International Journal of Commerce and Management, Vol. 21, Iss. 2, 2011-06 ,pp. : 158-190

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customer relationship management: the evolving role of customer data

By Saarijärvi Hannu   Karjaluoto Heikki   Kuusela Hannu  

Marketing Intelligence & Planning, Vol. 31, Iss. 6, 2013-09 ,pp. : 584-600

Emerald Group Publishing Ltd

Access to resources Recommend Favorite