BT Business Sales dials up a customer-focused coaching culture: Program combines new technology with tailored training

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Human Resource Management International Digest, Vol. 18, Iss. 4, 2010-01 ,pp. : 7-9

Emerald Group Publishing Ltd

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2Touch Acxiom connects training with business success: Partnership approach brings a wide range of benefits

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Human Resource Management International Digest, Vol. 15, Iss. 5, 2007-07 ,pp. : 29-31

Emerald Group Publishing Ltd

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Nationwide dials up training over the telephone for call-center staff: ... and the results surpass those of the classroom-based approach

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Human Resource Management International Digest, Vol. 12, Iss. 1, 2004-01 ,pp. : 12-13

Emerald Group Publishing Ltd

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Developing consultancy skills for experienced HR specialists at Shell People Services: Modular program brings business benefits

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Human Resource Management International Digest, Vol. 11, Iss. 1, 2003-01 ,pp. : 40-42

Emerald Group Publishing Ltd

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The impact of call centre stressors on inbound and outbound call-centre agent burnout

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Managing Service Quality, Vol. 23, Iss. 3, 2013-05 ,pp. : 245-264

Emerald Group Publishing Ltd

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