Headsets and mindsets: It's the employees who determine customer-service levels in call centers

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Human Resource Management International Digest, Vol. 14, Iss. 6, 2006-10 ,pp. : 38-40

Emerald Group Publishing Ltd

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Theater techniques produce star performance at Hewlett Packard: … and prepare employees for the fast pace of change

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Human Resource Management International Digest, Vol. 12, Iss. 5, 2004-08 ,pp. : 4-7

Emerald Group Publishing Ltd

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Welsh Water taps into better customer service: Contact-center systems enable employees to work more efficiently

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Human Resource Management International Digest, Vol. 20, Iss. 7, 2012-10 ,pp. : 34-35

Emerald Group Publishing Ltd

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Change is a way of life at Konica Minolta: Employees trained to make their mark in customer service

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Human Resource Management International Digest, Vol. 20, Iss. 5, 2012-07 ,pp. : 21-24

Emerald Group Publishing Ltd

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Satisfied employees keep better track of tornadoes at the US National Weather Service: Cultural change boosts staff performance

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Human Resource Management International Digest, Vol. 13, Iss. 1, 2005-01 ,pp. : 15-18

Emerald Group Publishing Ltd

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