Change is a way of life at Konica Minolta: Employees trained to make their mark in customer service

Author：

ISSN： 0967-0734

Source： Human Resource Management International Digest, Vol.20, Iss.5, 2012-07, pp. : 21-24

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Theater techniques put Translink on route to better customer service: Role-plays change the mindsets of bus employees

Human Resource Management International Digest, Vol. 18, Iss. 2, 2010-01 ,pp. : 21-23

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Avis - where employees take ownership of customer service

By Colyer Lesley

Managing Service Quality, Vol. 7, Iss. 1, 1997-01 ,pp. : 19-26

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customer service understanding: gender differences of frontline employees

By Mathies Christine Burford Marion

Managing Service Quality, Vol. 21, Iss. 6, 2011-11 ,pp. : 636-648

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customer orientation of service employees: Its impact on customer satisfaction, commitment, and retention

By Hennig-Thurau Thorsten

International Journal of Service Industry Management, Vol. 15, Iss. 5, 2004-12 ,pp. : 460-478

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Transforming an enterprise to make quality a way of life

By Tribus Myron

Total Quality Management, Vol. 8, Iss. 2-3, 1997-06 ,pp. : 44-53

Routledge Ltd

Access to resources Recommend Favorite