A DEA methodology to evaluate multidimensional quality performance in hospitals

Author： McDermott Chris   O'Neill Liam   Stock Gregory   Yayla-Kullu Hesna Muge  

Publisher： Inderscience Publishers

ISSN： 1753-1446

Source： International Journal of Services Sciences, Vol.5, Iss.1, 2013-11, pp. : 1-18

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Framework for evaluating performance and quality improvement in hospitals

By Chow-Chua Clare   Goh Mark  

Managing Service Quality, Vol. 12, Iss. 1, 2002-02 ,pp. : 54-66

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

A conceptual framework to help evaluate the quality of institutional performance

By Kettunen Juha  

Quality Assurance in Education, Vol. 16, Iss. 4, 2008-09 ,pp. : 322-332

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA

By Shahin Arash   Shirouyehzad Hadi   Shahin Arash   Shahin Arash  

International Journal of Quality & Reliability Management, Vol. 33, Iss. 2, 2016-02 ,pp. : 160-177

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Quality management and business performance in hospitals: A search for success parameters

By Kunst Paul   Lemmink Jos  

Total Quality Management, Vol. 11, Iss. 8, 2000-12 ,pp. : 1123-1133

Routledge Ltd

Access to resources Recommend Favorite

A DEA approach for evaluating quality circles

By Mathiyalakan Sathasivam   Chung Chen  

Benchmarking: An International Journal, Vol. 3, Iss. 3, 1996-03 ,pp. : 59-70

Emerald Group Publishing Ltd

Access to resources Recommend Favorite