Service designs and mindsets - extracting experiential knowledge from service realisation

Author： Karppinen Henri   Huiskonen Janne   Sepp Kaisa  

Publisher： Inderscience Publishers

ISSN： 1753-8432

Source： International Journal of Procurement Management, Vol.6, Iss.5, 2013-08, pp. : 561-577

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Headsets and mindsets: It's the employees who determine customer-service levels in call centers

By  

Human Resource Management International Digest, Vol. 14, Iss. 6, 2006-10 ,pp. : 38-40

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

From knowledge-intensive services to knowledge-intensive service systems

By Miles Ian  

International Journal of Services Technology and Management, Vol. 16, Iss. 2, 2011-09 ,pp. : 141-159

Inderscience Publishers

Access to resources Recommend Favorite

Theater techniques put Translink on route to better customer service: Role-plays change the mindsets of bus employees

By  

Human Resource Management International Digest, Vol. 18, Iss. 2, 2010-01 ,pp. : 21-23

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Evaluating the service quality of local businesses as an experiential learning project

By Gabriel T.J.  

International Journal of Information and Operations Management Education, Vol. 4, Iss. 1, 2011-01 ,pp. : 60-68

Inderscience Publishers

Access to resources Recommend Favorite

From lip service to reality!

By T Kippenberger  

Strategy and Leadership, Vol. 5, Iss. 1, 2000-01 ,pp. : 18-21

Emerald Group Publishing Ltd

Access to resources Recommend Favorite