From lip service to reality!

ISSN： 1087-8572

Source： Strategy and Leadership, Vol.5, Iss.1, 2000-01, pp. : 18-21

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Customer satisfaction - lip service or management tool?

By Broetzmann Scott M Kemp John Rossano Mathieu Marwaha Jay

Managing Service Quality, Vol. 5, Iss. 2, 1995-02 ,pp. : 13-18

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

What's your problem? Giving more than lip-service to learning support

By Carroll Donal

Quality Assurance in Education, Vol. 6, Iss. 2, 1998-06 ,pp. : 112-128

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Reality check: The identification of service gaps in the NHS

By Nwabueze Uche

Total Quality Management, Vol. 12, Iss. 6, 2001-09 ,pp. : 757-771

Routledge Ltd

Access to resources Recommend Favorite

Does the rhetoric of customer service match the reality?

By Nicolson Julia Kemp John Linnell Paul

Managing Service Quality, Vol. 6, Iss. 3, 1996-03 ,pp. : 6-9

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Performance goals: from concept to reality

By Stainer Lorice Mestre Michel Stainer Alan

International Journal of Management and Decision Making, Vol. 10, Iss. 5-6, 2009-06 ,pp. : 386-401

Inderscience Publishers

Access to resources Recommend Favorite