Psychophysiological effects of emotional display rules and the moderating role of trait anger in a simulated call center

Author： Rohrmann Sonja Bechtoldt Myriam N. Hopp Henrik Hodapp Volker Zapf Dieter

Publisher： Routledge Ltd

ISSN： 1061-5806

Source： Anxiety, Stress and Coping, Vol.24, Iss.4, 2011-07, pp. : 421-438

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