Total quality management: a way towards total integration

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Routledge Ltd

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Integration of value analysis and total quality management: the way ahead in the next millennium

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The antecedents of relationship quality in Malaysia and New Zealand

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Quality Improvement Practices in Korea, New Zealand and the USA

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Quality management in New Zealand: A critical review

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Total Quality Management, Vol. 13, Iss. 6, 2002-09 ,pp. : 749-758

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