Measuring internal customer satisfaction

By Gilbert G. Ronald  

Managing Service Quality, Vol. 10, Iss. 3, 2000-06 ,pp. : 178-186

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customer satisfaction and its consequences on customer behaviour revisited: The impact of different levels of satisfaction on word‐of‐mouth, feedback to the supplier and loyalty

By Söderlund Magnus  

International Journal of Service Industry Management, Vol. 9, Iss. 2, 1998-02 ,pp. : 169-188

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Measuring customer satisfaction in summer courses

By Marzo-Navarro Mercedes   Pedraja-Iglesias Marta   Rivera-Torres M. Pilar  

Quality Assurance in Education, Vol. 13, Iss. 1, 2005-03 ,pp. : 53-65

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Measuring customer satisfaction in higher education

By Aldridge Susan   Rowley Jennifer  

Quality Assurance in Education, Vol. 6, Iss. 4, 1998-04 ,pp. : 197-204

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

A comparison of question scales used for measuring customer satisfaction

By Danaher Peter J   Haddrell Vanessa  

International Journal of Service Industry Management, Vol. 7, Iss. 4, 1996-04 ,pp. : 4-26

Emerald Group Publishing Ltd

Access to resources Recommend Favorite