Approaches of Portuguese companies for relating customer satisfaction with business results

Author： André Margarida M.   Saraiva Pedro M.  

Publisher： Routledge Ltd

ISSN： 1360-0613

Source： Total Quality Management, Vol.11, Iss.7, 2000-09, pp. : 929-939

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

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