Chinese hotel employees in the smiling masks: roles of job satisfaction, burnout, and supervisory support in relationships between emotional labor and performance

Author: Chen Ziguang   Sun Hongwei   Lam Wing   Hu Qing   Huo Yuanyuan   Zhong Jian An  

Publisher: Routledge Ltd

ISSN: 1466-4399

Source: International Journal of Human Resource Management, Vol.23, Iss.4, 2012-02, pp. : 826-845

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