Human resource management in the Spanish call centre sector: the bird cage model of call centre work

Author： Martí-Audí Neus   Valverde Mireia   Heraty Noreen  

Publisher： Routledge Ltd

ISSN： 1466-4399

Source： International Journal of Human Resource Management, Vol.24, Iss.2, 2013-01, pp. : 308-329

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