The establishment of appropriate service strategy for banking industry customers with different value

By Chen Shun-Hsing   Pai Chen-Kuo   Chen Fei-Yun  

International Journal of Services Technology and Management, Vol. 16, Iss. 1, 2011-08 ,pp. : 91-106

Inderscience Publishers

Access to resources Recommend Favorite

An integrated value-creation model for innovation-intensive service industry

By Chen Hsiao-Chi   Chen Shaw K.  

International Journal of Information Systems and Change Management, Vol. 4, Iss. 4, 2010-11 ,pp. : 338-352

Inderscience Publishers

Access to resources Recommend Favorite

Service excellence in the banking industry

By Kim Seonmee   Kleiner Brian H  

Managing Service Quality, Vol. 6, Iss. 1, 1996-01 ,pp. : 22-27

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The rise of the manufacturing service industry: the perspective of value-added chain model

By Yang Phil Yihsing   Luo Lieh-Ming   Li Chun-Sheng Joseph   Yang Yi-Chang   Lee Sandra H.T.  

Chinese Management Studies, Vol. 7, Iss. 3, 2013-08 ,pp. : 403-418

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Drivers of customers' service experiences: a study in the restaurant industry

By Walter Ute   Edvardsson Bo   Öström Åsa  

Managing Service Quality, Vol. 20, Iss. 3, 2010-01 ,pp. : 236-258

Emerald Group Publishing Ltd

Access to resources Recommend Favorite