Competition In Mediation Services: Modeling the Role of Expertise, Satisfaction, and Switching Costs

Author： Agrawal Manish   Hariharan Govind   Rao H. R.   Kishore Rajiv  

Publisher： Taylor & Francis Ltd

ISSN： 1091-9392

Source： Journal of Organizational Computing and Electronic Commerce, Vol.23, Iss.3, 2013-07, pp. : 169-199

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