Preferential treatment in the service encounter

Author： Söderlund Magnus Liljander Veronica Gummerus Johanna Hellman Pia Lipkin Michaela Oikarinen Eeva-Liisa Sepp Marianne Liljedal Karina T.

Publisher： Emerald Group Publishing Ltd

ISSN： 1757-5818

Source： Journal of Service Management, Vol.25, Iss.4, 2014-08, pp. : 512-530

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