Related content

The moderator effects of perceived risk, objective knowledge and certainty in the satisfaction-loyalty relationship

By Tuu Ho Huy   Olsen Svein Ottar   Linh Pham Thi Thuy  

Journal of Consumer Marketing, Vol. 28, Iss. 5, 2011-08 ,pp. : 363-375

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Service quality, relationship satisfaction, trust, commitment and business-to-business loyalty

By Caceres Ruben Chumpitaz   Paparoidamis Nicholas G.  

European Journal of Marketing, Vol. 41, Iss. 7-8, 2007-07 ,pp. : 836-867

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Does experience matter?: Differences in relationship benefits, satisfaction, trust, commitment and loyalty for novice and experienced service users

By Dagger Tracey S.   O'Brien Timothy K.  

European Journal of Marketing, Vol. 44, Iss. 9-10, 2010-01 ,pp. : 1528-1552

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Brand trust in the context of consumer loyalty

By Delgado-Ballester Elena   Munuera-Alemán José Luis  

European Journal of Marketing, Vol. 35, Iss. 11-12, 2001-11 ,pp. : 1238-1258

Emerald Group Publishing Ltd

Access to resources Recommend Favorite