Process performance measurement system – towards a customer-oriented solution

Author: Wieland Uwe   Fischer Marco   Pfitzner Marcus   Hilbert Andreas  

Publisher: Emerald Group Publishing Ltd

E-ISSN: 1758-4116|21|2|312-331

ISSN: 1463-7154

Source: Business Process Management Journal, Vol.21, Iss.2, 2015-04, pp. : 312-331

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Abstract